Shipping & returns

Returns:

To make this process as simple and pain-free as possible, we request that you complete the Online Returns Form to obtain your RMA (Return Material Authorisation). Not following this procedure may cause a delay in your refund or exchange. This does not affect your statutory rights.

Refunds And Exchanges:

If for some reason you are not happy with your product you can return it to us for a refund or exchange.

In order to qualify for a refund or exchange, you must request your RMA within 30 days of receiving your item, having taken good care of it and kept it in an unused state, complete with packaging and all it's components. See the Returns Page for details on how to get your RMA and returning your item.

The refund will be made direct to the credit/charge card originally used to place the order unless requested otherwise. The refund will be made as soon as the item has been returned and if not received, then within 30 days of a RMA being requested.

You will not be refunded for the P&P of your item, but please be aware that you are responsible for the returned item until it has reached us. We recommend using a secure delivery method which requires a signature upon receipt such as Royal Mail Recorded Delivery. This does not affect your statutory rights.

Faulty Products:

Our products are packaged to ensure they arrive to you in good condition. However very occasionally items will arrive damaged or with defects. If this does occur then please see the Returns Page for details on how to return your item.

Once we have received and inspected the returned item, we will replace the item free of charge. Should a refund be requested, then the refund will be made as soon as the item has been returned and if not received, then within 30 days of a RMA being requested.

In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs.

This does not affect your Statutory Rights.

Delivery:

You will normally receive three emails from us.

  1. The first email is your confirmation of order. This is confirmation that we have received your order. It is not confirmation that the order you have placed is guaranteed to be in stock or that it can be fulfilled. Sometimes errors do occur in our stock inventory or other customers order just before you. We cannot be liable or responsible for any loss occurring because your items are not in stock. We will endeavor to contact you as soon as possible if this is the case.

  2. The 2nd email you get from us is your email receipt and means that your order has been processed, your item(s) are in stock.

  3. The 3rd email will tell you that your order is being shipped.

We will make every effort to deliver your order within the time estimate (the estimate is in working days unless otherwise stated) provided on our website. However, this is an estimate, and delivery within the time quoted cannot be guaranteed. If the goods are not delivered within the time we have estimated, please feel free to contact us by telephone or email and we will try to resolve the issue promptly.

The Order Status request facility is there for your convenience and allows you to highlight to us that you have yet to receive your order. If you are using this facility please ensure you complete all the required information and only submit a request once the estimated delivery time has elapsed or we may not respond to that request.

We will not be liable for any loss caused to you by late delivery over the estimated provided.

Please note that we do not dispatch goods to PO Boxes and reserve the right to cancel any order where the address is later found to be a PO Box.

Please refer to the Delivery section for further information.

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