Terms & Conditions
Please read the following terms and conditions carefully as by using our website and purchasing any products you are agreeing to them.
FOXX Project® is a registered trademark of The Mustard Concept (TMC) Ltd, 12 Black Barn, Manor Farm, Manor Road, Wantage, OXON, OX12 8NE, UK.
We accept MasterCard, Visa, Paypal and American Express. Billing will appear as "Mustard Concept". Goods will only be dispatched once payment has cleared.
Our prices exclude delivery. Delivery pricing is dependent on delivery method, country destination and weight. Please refer to the Delivery section for further information.
VAT is included in the price (unless otherwise stated) and will be charged at your countries standard VAT rate and is subject to change without notice. The Mustard Concept (TMC) Ltd is VAT registered (Vat No.818276313).
To make this process as simple and pain-free as possible, we request that you complete the Online Returns Form to obtain your RMA (Return Material Authorisation). Not following this procedure may cause a delay in your refund or exchange. This does not affect your statutory rights.
3. Refunds And Exchanges:
If for some reason you are not happy with your product you can return it to us for a refund or exchange. In order to qualify for a refund or exchange, you must request your RMA within 30 days of receiving your item, having taken good care of it and kept it in an unused state, complete with packaging and all it's components. See the Returns Page for details on how to get your RMA and returning your item.
The refund will be made direct to the credit/charge card originally used to place the order unless requested otherwise. The refund will be made as soon as the item has been returned and if not received, then within 30 days of a RMA being requested.
You will not be refunded for the P&P of your item, but please be aware that you are responsible for the returned item until it has reached us. We recommend using a secure delivery method which requires a signature upon receipt such as Royal Mail Recorded Delivery. This does not affect your statutory rights.
4. Faulty Products:
Our products are packaged to ensure they arrive to you in good condition. However very occasionally items will arrive damaged or with defects. If this does occur then please see the Returns Page for details on how to return your item.
Once we have received and inspected the returned item, we will replace the item free of charge. Should a refund be requested, then the refund will be made as soon as the item has been returned and if not received, then within 30 days of a RMA being requested.
In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs. This does not affect your Statutory Rights.
You will normally receive three emails from us.
5.1. The first email is your confirmation of order. This is confirmation that we have received your order. It is not confirmation that the order you have placed is guaranteed to be in stock or that it can be fulfilled. Sometimes errors do occur in our stock inventory or other customers order just before you. We cannot be liable or responsible for any loss occurring because your items are not in stock. We will endeavor to contact you as soon as possible if this is the case.
5.2. The 2nd email you get from us is your email receipt and means that your order has been processed, your item(s) are in stock.
5.3. The 3rd email will tell you that your order is being shipped.
We will make every effort to deliver your order within the time estimate (the estimate is in working days unless otherwise stated) provided on our website. However, this is an estimate, and delivery within the time quoted cannot be guaranteed. If the goods are not delivered within the time we have estimated, please feel free to contact us by telephone or email and we will try to resolve the issue promptly.
The Order Status request facility is there for your convenience and allows you to highlight to us that you have yet to receive your order. If you are using this facility please ensure you complete all the required information and only submit a request once the estimated delivery time has elapsed or we may not respond to that request.
We will not be liable for any loss caused to you by late delivery over the estimated provided.
Please note that we do not dispatch goods to PO Boxes and reserve the right to cancel any order where the address is later found to be a PO Box.
Please refer to the Delivery section for further information.
6. Non Delivery:
It is the buyer's responsibility to notify us if the goods have not been received within 21 days of the estimated delivery date or receipt of our invoice. If no notification is made within this time period the buyer shall be deemed to have received the goods.
6.1. Duty/Import/General Sale Tax on International Delivery
For countries outside the EU there may be taxes and fees or other charges that you may be liable for. Please check with your local customs office before the order is placed as these charges vary from country to country and we do not have a control over these charges. We have provided an idea of the duty threshold on our website but this is for guidance only and may change at any time.
If local import and custom charges are refused or not paid by you, then the item could be returned to us or possibly even destroyed. If your order is not returned to us we may not be able to refund you for your order. We would not be able to refund any original postage costs paid and can only refund for the returned products minus any costs incurred in returning them to us.
7. Promotional Offers:
Some of our products offer a "Free Item" alongside ordering a product.
This "Free Item" is subject to availability, and ordering the said product does not guarantee the customer the "Free Item".
Should the product ordered, with the attached free item, be requested for return or exchange, the "Free Item" will also be requested for return.
A "Free Item" will not be sent if an order is made in conjunction with any other offer, including Price Promises.
8. Promotional/Voucher Codes:
If you have a valid Promotional Code then you can enter it into the Promo Code box on the checkout page and your order will be discounted accordingly. Please ensure that you check the expiry date and any limitations as they normally run for a limited time only and may be restricted to certain brands, products or categories. Please note that Promotional Codes are subject to change, can be withdrawn at any time and only one Promo Code can be entered per order. We do not accept Promotional Codes encouraging repeat custom if you cancel your original order.
You must enter to code in order to receive the discount or money off.
The promotion is valid for a limited time only. FOXX Projects reserves the right to cancel it at any time.
If you do not purchase the qualifying items or spend the required value when the promotion is in effect, the discount will not apply.
The promotion applies only to qualifying items displaying the offer message on their product information pages.
The promotion applies only to products sold by the seller on www.getfoxx.com. It does not apply to the same products sold one other websites. For example, if the promotion applies to Power-Glow lights on www.getfoxx.com, the same offer does not apply to other website the products are sold on (e.g. Amazon.co.uk).
Unless the promotion indicates otherwise, it applies to the lowest priced qualifying item and may not be combined with other offers.
All qualifying items must be purchased in one order and shipped to a single address.
If you return any of the promotion items, we will subtract your discount from your return credit.
Shipping and handling charges apply to all products, including promotional items and will not be included in the discount unless stated otherwise (e.g. Free shipping promotion)
This promotion may not be combined with other offers, including promotional certificates.
Offer good while supplies last.
Void where prohibited.
If you remove any of the promotion items from your Shopping Basket or violate any of the Terms and Conditions, the promotion will be invalid, and the discount will not apply.
Promotions cannot be used in conjunction with other promotions running at the same time unless stated otherwise
If you have any issues with the use of Promotional Codes please contact our customer services department by emailing firstname.lastname@example.org and we will get back to you as soon as possible.
Copying and printing portions of this website is permitted only for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose without written permission from FOXX Project® or The Mustard Concept (TMC) Ltd.
Many of the products FOXX Project® sell should be used with high quality safety equipment such as helmet, gloves and kneepads. The extreme products we sell should be used in open spaces away from traffic and individuals should have a thorough understanding of how the product operates/handles before being left to ride/use the product alone. It is the responsibility of each individual to the purchase relevant insurance where applicable. The Mustard Stuff accepts no responsibility for the injury or fatality of an individual or third party whilst using any products sold through ourselves.
11. Security & Privacy Of Information:
Any personal information provided to or to be collected by FOXX Project® or one of its other operating companies is controlled by The Mustard Concept (TMC) Ltd, of:
The Mustard Concept (TMC) Ltd
Manor Farm, Manor Road
If you have any questions about your data, please contact our FOXX Project® Data Protection Officer:
FOXX Project® Data Protection Officer
The Mustard Concept (TMC) Ltd
12 Black Barn
Manor Farm, Manor Road
For more information on how to control your cookie settings and browser settings, or how to delete cookies on your hard drive, please visit AllAboutCookies.org.
FOXX Project® will undertake to handle a complaint fairly and competently. We will keep you informed either by telephone or email at each stage and will endeavour to fully resolve your complaint within 72 hours. If you are still not happy with the way your complaint is being handled you should write to:
FOXX Project® Customer Service Manager
The Mustard Concept (TMC) Ltd
12 Black Barn
Manor Farm, Manor Road
The Waste Electrical and Electronic Equipment Regulations (WEEE Regulations)
The Waste Electrical and Electronic Equipment Regulations are now part of UK law. The UK have agreed to reduce the amount of WEEE that is being disposed of in landfill sites.
It is important that the amount of WEEE sent to landfill sites is reduced because:
Some WEEE can be re-used or recycled. The amount of landfill space available in the UK is decreasing. If we can keep WEEE out of landfill sites it means there is more landfill space available for non-recyclable waste.
WEEE can contain hazardous substances. When left in landfill sites the hazardous substances in WEEE can pollute soil and contaminate water supplies. This contamination can damage human health and the environment.
Distributors of new Electric and Electronic Equipment (or EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
FOXX Project® are "doing our bit" under these regulations by offering our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product.
For example, if a customer buys a new torch from us we will take back their old torch (provided it is of equivalent type and function) and prevent it going into a landfill site by disposing of it safely. Customers must return their old WEEE within 28 days of purchasing their new item. Customers do not have to pay to return their old item to us.
If you wish to return your WEEE item, please contact us by email: email@example.com or using our contact us form.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:
Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste.
FOXX Project® are pleased to take back and recycle used batteries free of charge for recycling for customers within the UK.
By recycling your used batteries via dedicated battery collection points you are contributing to protecting our environment and the earth's natural resources.
Batteries are made from important resources and chemicals, including lead, cadmium, zinc, lithium and mercury. If batteries are disposed of as normal municipal household waste, they will be taken to a landfill site and those resources will be lost and will contribute to the pollution of the environment.
Recycling is one way you can help the environment and you should dispose of used batteries separately from other waste, using the collection and recycling schemes available.
Your role in contributing to the recycling of waste batteries and in preventing pollution of the environment is essential. Each used battery that you place in a recycling box will be taken apart and many of the materials will be recovered and used to make new batteries or something else.
All batteries are labeled with the crossed-out wheeled bin below, to indicate that they should not be disposed of as normal waste, but in specific recycling centres.
Batteries containing hazardous substances such as mercury (Hg), cadmium (Cd) or lead (Pb) are marked with their chemical symbol as well.
Please click here to identify a battery collection point near you that will accept your used batteries free of charge. Please make sure to select the 'Batteries' field before entering your postcode.
You may also contact your local authority for information on a recycling facility in your area that will take back your used batteries. For used car batteries please contact you nearest Civic Amenity Site, or check the above link by carefully looking in the results which of the sites listed will accept car batteries for recycling.
14. Policy Changes:
If we decide to change our policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. Any changes to this policy will be made by The Mustard Concept (TMC) Ltd will be posted here and will take effect immediately. The Mustard Concept (TMC) Ltd reserve the right to amend the terms and conditions without notice. This policy was last updated in November 2018.
15. Price Promise
The price promise offered on FOXX Project® is entirely discretionary and subject to agreement between The Mustard Concept (TMC) Ltd staff and the client before the Price Promise is approved. Please note that all mandatory fields on the Price Promise must be completed otherwise it will not be validated. The Price Promise does not apply to the following:
eBay listings or shops
Amazon Listings or marketplace stores
Websites outside of the UK
Private sales listed on the Internet
New Season's prices
Products of the same type but different brand names; these are classed as different products
Items that are not in stock on competitors website
Please Note: that it is imperative to provide exact details of the competitors product URL so we can verify the prices listed. Additionally please remember that other websites may add delivery and even VAT on to their prices, so it is imperative that you gather the total price for the item before you send us a Price Promise email.
We do not accept price promise requests over the phone.
16. Google Translated Content:
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17. Payment Methods
Credit / Debit CardsPAYPAL